These terms govern use of Rafiki Pharmacy System. By creating an account or paying for a package, you accept them for yourself or the business you are authorised to represent.
1. The Rafiki service
Rafiki provides tools for sales, stock, medicine records, suppliers, finance, staff and reports. Features may improve over time. Rafiki is not a pharmacist, doctor, accountant or lawyer; required professionals remain the customer's responsibility. TRA fiscal receipts are issued only once the pharmacy is connected to TRA through its own VFD certificate.
2. Package and payment
The Rafiki Pharmacy package includes one branch, up to 10 staff and 5 devices. It costs TZS 35,000 for 30 days, TZS 140,000 for 180 days, or TZS 1,500,000 once for perpetual ownership, unless agreed otherwise in writing. Access starts after verified payment. You may cancel within 7 days for a refund if you have not started using the system (Electronic Transactions Act 2015, section 30). After that, fees for a started period are not refunded unless the law requires otherwise.
3. Pay once and the system is yours
After the one time payment of TZS 1,500,000 for perpetual ownership, or 12 consecutive 30 day payments with no break beyond the 7 days of grace, the pharmacy receives a perpetual licence to use Rafiki: non exclusive, non transferable, for one pharmacy, with no further package payments. Rafiki keeps hosting the system at no charge within the package limits in force on the day of the licence. Copyright in the software stays with Rafiki; the pharmacy may not sell or redistribute it. Extras that cost Rafiki money per pharmacy, such as TRA receipts through a VFD provider, SMS and extra branches, are paid separately as used. Security fixes are always included.
4. Customer responsibilities
The customer must provide accurate information, protect passwords and PINs, enrol appropriate devices, give each person suitable access, maintain required licences and professionals, and review stock, prices, sales and reports. The system may not be used for fraud, unlawful activity or attempts to access another pharmacy.
5. Expiry and suspension
When a term package ends there are 7 days of grace to renew. Access may then be suspended until payment is verified. A perpetual licence is never suspended for non payment. Suspension does not delete records. We may suspend an account that threatens security or breaches these terms and will provide a contact route where practical.
6. Your data and continuity
All pharmacy data, medicines, stock, sales, customers and reports, belongs to the pharmacy. The owner can download all of it (CSV and SQL) from the account at any time, even while the system is suspended; Rafiki guarantees a copy within 7 days of a request. A pharmacy with a perpetual licence can also download a self hosting bundle holding the software, the database structure and its data. If Rafiki ever stops this service it will give 90 days notice, the self hosting bundle and migration help. Rafiki processes data as a processor under the Personal Data Protection Act 2022, on the pharmacy's instructions, and does not disclose pharmacy data to others. The pharmacy remains the data controller and is responsible for its own PDPC registration.
7. Availability and limits
We use professional care to keep the service secure and available, but networks, devices, payment providers and events outside our control may interrupt it. Where law permits, Rafiki's liability will not exceed the fee paid for the current service period, or for a perpetual licence, the fee of the last paid year.
support@rafiki.co.tz